Refund & Return Policy

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If you would like to make a refund request, please write to Provide us with your order number as quoted in the subject line of your “Order Update” email and indicate the reason for the refund request. One of our Customer Care team members will reach out to you as soon as possible to discuss this with you and provide next steps as necessary!


If you have an adverse event or a product complaint that you wish to report, please go to or call at 1-800-977-9778 and follow the prompts.


Although we will not be accepting physical returns, you may be eligible for a refund.  Please contact us ( We apologize for any inconvenience, but will make every effort to accommodate your situation.



Shipments are processed within 48 hours of the order and shipped from our warehouse Monday through Friday via Canada Post (ground parcel shipping). Your shipment tracking number will be provided after your order is dispatched.



Delivery time is typically within 6 to 10 business days.



The delivery date stated is indicative only and subject to availability, payment authorization, verification, and processing.